Immfly and tourvest retail services collaborate in onboard innovation
Surrey United Kingdom, 8th December 2020
Immfly, the award-winning provider of connected Cabin Digital Services and a Boeing Horizon-X invested company, is proud to announce its collaboration with Tourvest Retail Services (Tourvest), a leader in the provision of travel retail sector products, services and technologies.
This collaboration integrates an innovative, touch-less omni-channel retail proposition for airlines and rail operators with an advanced connected cabin digital services and entertainment platform.
This development is designed to engage with customers safely, through a digital engagement from the comfort and convenience of their seats via the on-board entertainment system or their own mobile devices, enhancing both customer satisfaction together with the opportunity to secure ancillary revenues.
Pablo Linz, Immfly Co-Founder and CEO explained, “Since launching our very first platform for managing onboard digital services, we’ve remained committed to continuous innovation which provides our airlines and customers with a real competitive advantage. This collaboration with Tourvest remains true to that commitment, partnering with like-minded businesses who want to innovate and advance the customer experience.”
Clive Jones, Chief Executive Officer at Tourvest Retail Services commented, “By combining our individual strengths through this strategic partnership, we are able to leverage the synergies created to benefit our customers. This collaboration allows us to integrate our retail value proposition into the on-board digital platforms, enhancing our omni-channel e:commerce journey, whilst maintaining a single, seamless and personalised customer experience.”
Michelle Green, Head of Business Development, Strategy & Innovation for Tourvest Retail Services added, “As a global leader in travel retail, we have been developing our digital strategy both for customer facing solutions as well as back office functionality. Our API stack ensures a seamless end to end approach that drives customer satisfaction as well as, critically, the integration into the back of house supply chain and waste management elements. We are proud to be collaborating with Immfly to ensure that our on-board offering remains World Class”
“This collaboration with Tourvest demonstrates our platform’s agility to interface with airlines’ key strategic partners, to deliver industry leading digital services.” points out Maria Cardenal, Immfly’s VP of Product and Digital Services.